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Support & FAQ
Need help? Browse our frequently asked questions or contact our support team.
Course Creation Guide(How to structure, upload, and edit courses)
Learn how to create high-quality courses that engage students. This guide covers:
- Structuring your curriculum for maximum impact
- Technical requirements for video and document uploads
- Using the built-in editor to refine your content
- Best practices for course metadata and thumbnails
Earnings & Payments(How earnings are calculated & withdrawal process)
Your earnings are tracked in real-time. Here's what you need to know:
- Earnings distribution based on student enrollments and engagement
- Withdrawal options including directly to your blockchain wallet
- Monthly reporting and tax documentation
- Escrow status for on-chain transactions
Student Engagement Tips(How to improve student interaction & ratings)
Keep your students motivated and improve your course ratings:
- Participating in course discussion forums
- Setting up automated feedback systems
- Creating interactive quizzes and assignments
- Responding to student reviews and queries promptly
Technical Issues(Troubleshooting course uploads, media files, etc.)
Encountering glitches? Check these common solutions:
- Supported video formats and bitrate recommendations
- Browser compatibility and cache clearing
- Large file upload optimization tips
- Contacting our technical support team for priority issues
Blockchain Integration Help(Understanding on-chain payments & certifications)
SkillSphere leverages blockchain for transparency and trust:
- Setting up your Stellar wallet for seamless payments
- How on-chain course completion certificates work
- Verifying transactions on Stellar Expert
- Understanding smart contract interactions for course access
Still need help?
If you can't find what you're looking for, our support team is available 24/7.